Privacy Statement

Vivendi Privacy Policy

Last updated: June 4, 2025

This Privacy Policy describes how Vivendi ("the Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://vivendico.ca/ or otherwise communicate with us (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" means you as the user of our Services, whether you are a customer, website visitor, or another individual whose information we have collected. Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access our Services.

We may update this Privacy Policy from time to time. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

1. How We Collect and Use Your Personal Information

The information we collect and use varies depending on how you interact with us. In general, we use information to communicate with you, provide our Services, comply with legal obligations, enforce our terms of service, and protect our rights and the rights of our users or others.

1.1. Information You Provide Directly to Us: When you interact with our Services, you may directly provide us with personal information, including:

• Basic contact details: Name, address, phone number, email.
• Order information: Name, billing address, shipping address, payment confirmation, email address, phone number.
• Account information: Username, password, security questions.
• Shopping information: Items you view, add to cart, or Wishlist.
• Customer support information: Details you provide when communicating with us.

You may choose not to provide certain information, but this may prevent you from using or accessing specific features of our Services.

1.2. Information We Collect Automatically (Usage Data & Cookies): We automatically collect certain information about your interaction with our Services ("Usage Data"). We use cookies, pixels, and similar technologies ("Cookies") for this purpose. Usage Data may include device information, browser information, network connection details, your IP address, and other information about your interaction with our Site.

We use Cookies to power and improve our Site and Services (e.g., remembering your actions and preferences), to perform analytics, and to understand user interaction. We may also permit third parties and service providers to use Cookies on our Site to tailor services, products, and advertising. Most browsers accept Cookies by default, but you can set your browser to remove or reject Cookies. Please note that blocking Cookies can negatively impact your user experience and may cause some features to work incorrectly or become unavailable.

1.3. Information We Obtain from Third Parties: We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf. This includes:

• Our platform provider, GoDaddy: As our store is powered by GoDaddy, they process information on our behalf to operate the website, manage transactions, and provide technical infrastructure.
• Payment processors: They collect payment information (e.g., bank account, credit/debit card information, billing address) to process your payments and fulfill your orders.
• Other third parties who support our Site and Services (e.g., for analytics, advertising, or fulfillment).

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided by third parties, or for their policies or practices. For more information, see the "Third-Party Websites and Links" section below.

2. How We Use Your Personal Information

We use your personal information for the following purposes:

• Providing Products and Services: To perform our contract with you, including processing payments, fulfilling orders, sending notifications, managing your account, arranging shipping, facilitating returns and exchanges, and enabling product reviews.
• Marketing and Advertising: To send marketing, advertising, and promotional communications by email and to show you relevant advertisements on our Site and other websites. This helps us tailor our Services and advertising.
• Security and Fraud Prevention: To detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you register an account, you are responsible for keeping your credentials safe. Contact us immediately if you believe your account has been compromised.
• Communicating with You: To provide customer support and improve our Services, which is in our legitimate interests to be responsive and maintain our business relationship.

3. How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy. This may include:

• With service providers: To vendors and other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
• With your consent: When you direct, request us, or otherwise consent to our disclosure of certain information to third parties (e.g., for shipping products, or through your use of social media widgets or login integrations).
• Within our corporate group: In our legitimate interests to run a successful business.
• For legal and security reasons: In connection with a business transaction (e.g., merger, bankruptcy), to comply with applicable legal obligations (e.g., subpoenas), to enforce terms of service, and to protect or defend our Services, rights, and the rights of our users or others.

We do not control who will have access to information you choose to make publicly available, and we are not responsible for the privacy or security of any such information.

4. Children's Data

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from anyone under 18 without permission from their legal guardian. If you believe we have collected information from a child without proper permission, please contact GoDaddy immediately at privacy@godaddy.com.

5. Security and Retention of Your Information

We use risk-based measures to protect personal data. Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." We recommend not using insecure channels to communicate sensitive information to us.

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

6. Your Rights and Choices

You may have certain rights regarding your personal information, depending on your location and applicable laws. These rights may include the right to access, correct, or delete your personal information, or to object to certain processing.

7. Third-Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Our inclusion of such links does not imply any endorsement of the content or operators, except as disclosed in our Services.